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TERMS AND CONDITIONS
Description of Products and Services:
Designer Blinds Online is a business in the household industry that markets blinds and Shutters.
Online Quotes and Prices:
Prices displayed online are able to be changed at the behalf of the www.designerblindsonline.co.za at any time and without notice but are fixed to the buyer once an order is placed and paid for.
Modifications and improvements to the products, prices and data are constantly being made.
Although Designerblindsonline.co.za has endeavored to ensure that product and pricing information provided is accurate, complete, and current, Designerblindsonline.co.za does not provide any representations or warranties as to its accuracy or completeness, nor will Designerblindsonline.co.za be liable for any inaccurate, incomplete, or out-of-date information provided.
Refunds and Returns
Due to the customized nature of Designerblindsonline.co.za products, Designerblindsonline.co.za cannot provide a refund if the buyer changes their mind, are unhappy with their colour choice, or the measurements they supplied are incorrect. If buyer believes that there is a discrepancy between the products ordered and what they have received, be it in quantity, size, colour or style etc. the buyer must notify the seller within 2 days of delivery and must provide Designerblindsonline.co.za with a reasonable opportunity to investigate that claim. Orders may be cancelled within 24 hours of their purchase only. A full refund will occur. If the buyer cancels their order after 24 hours from purchase, Designerblindsonline.co.za will make a calculation as to their costs incurred to date, at their own discretion, and refund the remainder if any to the buyer, in order to cover manufacturing costs.
The buyer is responsible for all measurements and is therefore liable for any costs should inaccurate measurements result in a blind that needs alteration or replacement. If alterations occur, delivery will be at the buyers cost. Designerblindsonline.co.za will not be liable for a buyer’s dissatisfaction with a characteristic of a fabric ordered.
Slight natural variations in colour and grain effect, are normal with a wood product and are not considered defects. In addition, some fading and/or discolouration of the finish may occur over time. This is common with man-made coatings and is not considered a defect. The obligation of Designerblindsonline.co.za and its distributors is limited to the repair or the replacement of blinds or components found to be defective and excludes shipping or transport charges and labour costs for measuring and installation. Repairs will be made with like similar parts.
When is a refund not possible?
Where a product damaged during installation or unless faulty, we’re unable to refund. We’re unable to accept cancellations for these orders, unless within 24 hours of the order being placed for standard manufactured products. Express manufactured products are excluded from refunds as once order is initiated is manufactured immediately. Please refer to Express manufacturing.
Express Manufacturing:
We are able to provide our customers an Express Manufacturing service (2 days manufacturing) but unfortunately based on,
Once order is processed we will be unable to change or cancel the order.
Service is only available between Monday and Thursday excluding Public Holiday.
Express Orders need to be processed and payment cleared (Credit Cards are immediate) before
9:30am on any business day.
Express Service is only available with specified Venetian & Roller ranges.
Express orders are also subjected to stock availability.
Express Service will not be available during peak season (October & November) due to manufacturing
constraints.
Order Process:
Completing an order on the website means that the buyer acknowledges that these terms and conditions have been read, understood and agreed. The buyer must provide all required information including name, email address, and payment details etc. so that Designerblindsonline.co.za can process the order. All necessary guidance is provided during the Ordering process to help customer in making the right choice.
Designerblindsonline.co.za reserves the right to accept or reject any order or part thereof submitted by the buyer. If the seller rejects the buyers order, the buyer will be contacted and any money paid by the buyer in relation to the rejected portion of that order shall be refunded and Designerblindsonline.co.za shall have no further liability to the buyer in relation to the rejected part of that order.
Receiving Goods
Goods leaving our suppliers premises are packed appropriately for delivery. Claims for damage or loss in transit must be lodged in the prescribed manner:
Prior to acknowledging delivery to the carrier, the buyer must ensure that the complete consignment has been received, as per the carrier’s note.
Should there be a shortage of parcels or visible damage to outer packaging, the carrier’s note must be endorsed accordingly and the buyer must contact within 24 hours with details of the issue.
Designerblindsonline.co.za will not be responsible for any loss or damage to a shipment that has occurred after having been delivered in good order and in accordance with the buyer’s delivery instructions.
Shipping policy
We only provide normal courier service, for very remote areas we will have to deliver via Post office or the nearest town to you that are accessible.
Clients will be advised when products have been dispatched by email which will include tracking tag/ID information. It’s important to verify your address & contact details are correct to ensure timely delivery. If there is any changes please advise our customer service team immediately so we can make the necessary arrangements.
Please ensure your delivery address is normally occupied during the office hours.
Designerblindsonline only utilizes reputable couriers which will provide proof of delivery. It is important to provide the correct delivery address to ensure timely deliveries. Ready-made products are dispatched within 24 hours using economy courier service (2 to 3 days).
Made to measure products will take 8 to 10 working days to manufacturer as it’s a custom product, then dispatched using economy courier service (2 to 3 days).
Please note that delivery time is based on region and size/weight of the product. Our customer service centre does not hold stock so pickup is not possible, we are a strictly delivery only business concept thus bringing additional savings to you the client.
Overnight courier option is available at an extra cost from the courier company; please contact our customer service team for assistance as this will require bespoke pricing.
Privacy & Security
The seller will not disclose personal information to third parties. The seller will only use personal information provided for the purpose of administration, manufacturing and supply of products ordered.
Payment Options Accepted
Visa, Master Card, EFT and debit cards are accepted.
If clients have access to internet banking, they can pay for their orders via EFT (Electronic Funds Transfer) by setting up Designerblindsonline.co.za as a beneficiary:
First National Bank(FNB)
Designer Blinds Online(Pty)Ltd Cheque Account
Account No: 62821944370 Branch No: 250955
Branch Name: Woodmead Retail Park
Please be sure to use your order number received as a payment reference. Designerblindsonline.co.za will not be held responsible if an incorrect reference is used when making payment which then leads to a delay to the buyers manufacturing and delivery.
This usually takes 2 days to appear on our statement. Payment must only be made after you have received a sales order. Sales orders are only valid for 48hrs, thereafter stock items may have to be checked again for availability. No products will be dispatched till payment has been confirmed.
Merchant Outlet Country and Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).
Responsibility
Designerblindsonline.co.za takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.
Colour Accuracy
We do our best to ensure accurate sample swatches but due to differences in monitors/display cards subtle color differences & textures may be visible. Our actual samples are scanned to ensure accuracy but if you require exact colour match then we recommend asking for samples. Please note that even samples may still have minimal colour variations by the manufacturers.
Variation
Designerblindsonline.co.za, in its sole discretion, change this agreement or any part thereof at any time without any notice.
Export Restriction
The offering on this website is available to South African and International clients. DesignerBlindsonline Contact Details
You may contact us in several ways,
Telephone – 011 656 5100
Customer Support: customersupport@designerblindsonline.co.za
Email – info@designerblindsonline.co.za
Our administrative office hours are Monday to Friday 9am to 5.00pm
Address:
*Please be advised we are strictly an ecommerce business and do not have a showroom, this allows us to keep costs down thus giving the customer the best pricing.
DesignerBlindsOnline – Johannesburg customer service centre:
Support Centre, Shop14, Morning Glen Shopping Centre,
Corner Kelvin Drive and Bowling Avenue, Gallomanor,Sandton
